Frequently asked questions
Everything you need to know about booking an appliance repair with us.
Do you offer same-day appliance repairs in Wiltshire?+
Yes — where parts and scheduling allow, we aim for same-day or next-day repairs across Swindon and Wiltshire. Submit a request or call and we'll confirm the earliest slot.
How much does a repair cost?+
We charge a transparent call-out/diagnostic fee that varies slightly by area, shown to you before you book. The full cost including parts and VAT is confirmed before any work goes ahead.
Which appliances do you repair?+
Washing machines, dishwashers, ovens and cookers, and fridges and freezers — most makes and models.
Which areas do you cover?+
Swindon and towns across Wiltshire including Chippenham, Trowbridge, Salisbury, Devizes, Marlborough and more. Check your postcode on the booking form.
Do you charge a call-out fee?+
Yes, a small diagnostic fee that's shown up front. It covers travel and the engineer's time to diagnose the fault.
Can I book online?+
Yes — use the online repair request form. You'll get a confirmation and we'll contact you on your preferred channel to arrange a visit.
Do you guarantee your repairs?+
Yes, repairs are guaranteed. Specific terms are confirmed at the time of booking.
How quickly will you respond to my request?+
We respond to online requests promptly, usually the same working day.
Can I send photos of the fault?+
Yes — the booking form lets you upload up to 5 photos, which helps us bring the right parts.
How do I pay?+
Payment details are confirmed at the time of booking. There are no hidden charges — you approve the cost before work begins.